Welcome to UNITY INNOVATIONS LLC. To ensure that your experience with our website is smooth and worry-free, please read the following “Questions and Answers”. These terms are designed to answer questions you may have and help you better understand how to use our website.

General Questions

Account Login Issues
If you are unable to log into your account, please confirm that you have entered your username and password correctly. If you have forgotten your password, you can reset it by clicking the “Forgot Password” link. If the problem persists, please contact customer support.

Website Access Issues
If you are experiencing problems accessing the website, please try clearing your browser cache or accessing it using a different browser. If the problem persists, please check your internet connection or contact our technical support team.

Order Related Questions

Order Status Checking
You can check the status of your order by logging into your account and visiting the “Order History” page. If you do not have an account, please contact us by email with your order number to receive an order status update.

Order Modification or Cancellation
If you need to modify or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, the possibility of modification or cancellation will decrease. Please contact us through our customer service hotline or email to process it.

Shipping Issues
If you have not received your order or your order is delayed, please check that your shipping address is correct. You can also log in to your account to check the status of your shipment. If the issue is still not resolved, please contact customer support.

Returns and Refunds

Return Policy
Our return policy allows you to request a return within 30 days of receiving the item. The item must be unused and in its original packaging. Please submit a return request through our website or email.

Refund Processing
Once the returned item is approved, we will process a refund. The refund will be returned to your original payment method and the processing time is usually 5-10 business days. The specific time may vary depending on the payment method and bank processing speed.

Product Related Issues

Product Information
The product descriptions and images on the website are for reference only. If you have any questions about the product, please contact us for more information before purchasing. We strive to provide accurate information, but we do not guarantee the completeness or accuracy of the product description.

Product Quality Issues
If the product you received has quality problems, please contact us as soon as possible. We will provide return and exchange services and ensure that you get the product that meets your expectations.

Payment Issues

Payment Methods
We accept a variety of payment methods, including credit cards, debit cards, and electronic payments. For any problems during the payment process, please check that your payment information is correct and make sure there is sufficient balance in your account.

Payment Failure
If the payment fails, please confirm that the information you entered is correct and check whether there are sufficient funds in your payment account. If the problem persists, please contact the payment service provider or our customer service for further inspection.

Privacy and Data Issues

Personal Information Security
We are committed to protecting your personal information. Please refer to our Privacy Policy to understand how we collect, use and protect your personal data.

Data Correction and Deletion
If you wish to update or delete your personal information, please log in to your account to modify it, or contact us by email. We will process your request in accordance with applicable laws.

Customer Support

If you encounter any other problems when using our website or services, please contact us at the following methods:

Email: support@unityinnovationsllc.com
Phone: +18573517268
We are committed to providing you with excellent customer service and try our best to solve your problems. Thank you for choosing unityinnovationsllc.com, we look forward to helping you!