Welcome to UNITY INNOVATIONS LLC. To ensure that you understand our refund policy, please read the following terms carefully. Our refund terms are designed to provide you with a clear refund process and requirements.

Refund Policy

Refund Conditions
Our refund policy applies to all items purchased through our website. To be eligible for a refund, the item must meet the following requirements:

Items must be returned within 30 days of receipt.
Items must be in original condition, including unused, unopened, and with original packaging and tags.
Refund requests must be accompanied by original proof of purchase or order number.
Items Not Eligible for Refunds
The following items are not eligible for refunds:

Personalized items.
Items that have been used or are visibly damaged.
Items that have passed the refund request period.
Refund Request

Request Process
To request a refund, please follow the steps below:

Log in to your account, visit the Order History page, and select the order you want to return.
Complete the return request form, state the reason for the return, and submit your request.
If you do not have an account, please contact us by email or customer service hotline with your order number and return request.
Return Label
Once your return request is approved, we will email you a return label. Please use this label to send the item back to our designated return address.

Return Processing

Shipping Responsibility
Return shipping costs are usually borne by the customer unless the return is caused by our error (such as wrong item or damage). We recommend using a trackable shipping method so that the return can be confirmed.

Refund Processing

Processing Time
Once we receive and review your return, we will process the refund within 7 business days. The refund will be refunded to your original payment method, and the processing time may vary depending on the payment method and bank processing speed, usually 5-10 business days.

Refund Amount
The refund amount will include the original price of the item minus possible shipping and other applicable fees. If the returned item has been discounted or promoted, the refund amount will be calculated based on the actual amount paid.

Exchange Service

Exchange Request
If you wish to exchange the item, please notify us of the item you wish to exchange when applying for a refund. We will do our best to process your exchange request and provide a replacement item based on stock availability.

Exchange Processing
Exchanged items will be shipped according to the delivery method of the original order. If the value of the exchanged item is different from the original order, you may be required to pay additional fees or refund the difference.

Order Cancellation

Order Cancellation Conditions
You can request to cancel your order before it is processed. Please contact us as soon as possible to avoid order processing. After the order is processed, you need to apply for a return according to the refund policy.

Cancellation Request Processing
Order cancellation requests will be acknowledged immediately before processing. Once the order is processed or shipped, the cancellation request will not be fulfilled and you will need to process it according to the return policy.

Contact Us

If you have any questions about the refund policy or need further information, please contact us at the following:
Email: support@unityinnovationsllc.com
Phone: +18573517268

We are committed to providing efficient refund services and ensuring that you are satisfied with your shopping experience. Thank you for choosing unityinnovationsllc.com, we look forward to helping you!